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Customer Service Representative - Insurance ID-12733

Customer Service Representative - Insurance

Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our industry leading Insurance Call Center. Training is approximately 17 weeks long and is 100% onsite M-F from 9am to 5:45pm, also training every third Saturday from 8:00am to 5:00pm then having a day off through the week.

Upon completion of training, you will begin working from home M-F 10:15am to 7pm, also working every third Saturday from 8:00am to 5:00pm then having a day off through the week. Applicants must live within 30 miles of Los Angeles, CA 90007.

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What do we offer?

  • Outstanding Benefits

  • $23.00 - $25.00/hour to start

  • Paid Training & Growth Opportunities

  • $1,000 bonus if hired with an active Property & Casualty License*

Is this position for you? Are people drawn to your outgoing, magnetic personality? Do you enjoy making small talk and helping others? If you answered yes to these questions, this role is perfect for you!

We are not looking for people who can read scripted transactions – we’re looking for forward thinking, problem solvers who can dazzle our members with their personalities while critically thinking of unique member-centric solutions.

What you will do:

  • Work directly with customers through inbound phone calls. Calls range from helping customers maintain their memberships to adding vehicles to insurance policies.

  • Listen and understand customer issues, while offering meaningful solutions. Proactively offer valuable products and services.

  • Actively listen and engage Members and fellow Team Members with a “can do” attitude.

  • Operate in a fluid environment – we are not one size fits all. Be open to an ever-changing atmosphere in which coaching, and development leads to positive growth.

What you will need:

  • Prior customer service experience.

  • Recent call center experience preferred.

  • You must live within 30 miles from our Los Angeles location.

  • Demonstrate excellent communication skills (written, verbal, and listening).

  • Ability to multi-task and perform well in a fast-paced environment.

  • Proficiency using computers while actively listening, both for data entry, as well as for complex computer navigation.

  • Ability to progress through required continuous training and development.

  • A flexible, “can do” attitude to navigate our ever-changing environment.

  • High school diploma or equivalent.

*$1,000 license bonus is only for external applicants.

Diversity, Inclusion, and Belonging is rooted in our core values. The strength of our organization is our employees. Bringing together and supporting different culture, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. We are committed to creating a workplace where all employees, regardless of background, or characteristics, are engaged, feel they belong, and can grow and develop long careers with our organization.

The starting pay range for this position is $23.00 – $25.00 per hour. Additionally, after completing training, you will be eligible to participate in our incentive program based on your team and individual performance.

Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

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