Content Strategist: Associate Experience ID-12768
Humana is looking for a Content Strategist to help us build effortless, meaningful, and delightful experiences for our employees. The ideal person for this role is a designer at heart with a key strength in writing and has a knack for organizing and creating cohesive, engaging content across various platforms. This role sits in our Associate Experience Product Team’s Design Center, which is part of Human Resources.
As Content Strategist, you will play a pivotal role in guiding the human centered design process, driving the strategic plans, and creating user-centric solutions for our digital products. Your expertise in content development will contribute to the design of compelling and functionally robust designs that enhance user satisfaction and engagement.
Responsibilities
Develop and implement scalable content strategies that align with our goals to make measurable improvements across HR’s employee lifecycle.
Audit current content, customer needs, process and compliance to identify communication gaps and recommend actionable next steps.
Collaborate with and guide multiple partners like subject matter experts, Product Owners, Product Designers, Researchers, UX Designers, and technical teams to create content across multiple platforms and touchpoints, creating a seamless narrative that feels unified and cohesive across end-to-end journey’s.
Craft written content using the brand voice/tone that informs, engages, and delights our employees, contributing to an overall positive associate experience.
Use customer feedback data to improve content delivery.
Use your skills to make an impact
Required Qualifications
Exceptional writing and organizational skills, with the ability to manage extensive content across diverse locations.
Proven experience in content strategy, content design, and/or UX writing—particularly in creating integrated experiences in complex environments or for large organizations.
Strong understanding of Human-Centered Design and/or service design methodologies, and their application in creating user-centered content.
Adept at working collaboratively in a cross-functional team environment.
Proven ability to lead their work and adapt to best meet team or project needs
Ability to maintain a polite and formal tone, ensuring all communications are professional and resonate with our diverse employee base.
Critical thinker who can anticipate team needs and take initiative to present ideas, ask the right questions and deliver the highest quality work.
5+ years of content strategy or UX writing experience.
Preferred Qualifications
Experience with journey maps and service blueprints.
Experience in Human Resources or internal communications within a large corporate setting.
Familiar with digital content tools and platforms, and how they can be leveraged to enhance user experience.
Familiar with Agile methodologies and practices.
Additional Information
SSN Alert Statement
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.
Interview Format
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
WAH Internet Statement
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$86,300 - $118,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 03-13-2025
About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
As Content Strategist, you will play a pivotal role in guiding the human centered design process, driving the strategic plans, and creating user-centric solutions for our digital products. Your expertise in content development will contribute to the design of compelling and functionally robust designs that enhance user satisfaction and engagement.
Responsibilities
Develop and implement scalable content strategies that align with our goals to make measurable improvements across HR’s employee lifecycle.
Audit current content, customer needs, process and compliance to identify communication gaps and recommend actionable next steps.
Collaborate with and guide multiple partners like subject matter experts, Product Owners, Product Designers, Researchers, UX Designers, and technical teams to create content across multiple platforms and touchpoints, creating a seamless narrative that feels unified and cohesive across end-to-end journey’s.
Craft written content using the brand voice/tone that informs, engages, and delights our employees, contributing to an overall positive associate experience.
Use customer feedback data to improve content delivery.
Use your skills to make an impact
Required Qualifications
Exceptional writing and organizational skills, with the ability to manage extensive content across diverse locations.
Proven experience in content strategy, content design, and/or UX writing—particularly in creating integrated experiences in complex environments or for large organizations.
Strong understanding of Human-Centered Design and/or service design methodologies, and their application in creating user-centered content.
Adept at working collaboratively in a cross-functional team environment.
Proven ability to lead their work and adapt to best meet team or project needs
Ability to maintain a polite and formal tone, ensuring all communications are professional and resonate with our diverse employee base.
Critical thinker who can anticipate team needs and take initiative to present ideas, ask the right questions and deliver the highest quality work.
5+ years of content strategy or UX writing experience.
Preferred Qualifications
Experience with journey maps and service blueprints.
Experience in Human Resources or internal communications within a large corporate setting.
Familiar with digital content tools and platforms, and how they can be leveraged to enhance user experience.
Familiar with Agile methodologies and practices.
Additional Information
SSN Alert Statement
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.
Interview Format
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
WAH Internet Statement
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$86,300 - $118,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 03-13-2025
About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
