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B2B Account Manager ID-12538

Business Account Manager

As an Account Manager, you will be responsible for owning, managing and growing a book of business.  Your book will consist of business customers in varying industries including but not limited to: Office, Property Management, Contractor, Interior Design, and Accomodations.  In this role you will be responsible for establishing new relationships, prospecting new business, and growing existing accounts through proactive sales outreach.  In addition, you  are expected to leverage sales and service partners to support the customer journey and their relationship with Wayfair Professional. 

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This role requires a high level of collaboration, adaptability, ownership, and the ability to achieve high sales and performance expectations.

What You’ll Do:  

  • Maintain and grow your book of business quarter over quarter
  • Exemplify relentless focus on the customer experience every step of their journey;  from enrollment to supporting mature customer relationships as they expand their business with Wayfair Professional
  • Schedule appointments and walk through Wayfair Professional site, product and services offerings
  • Hold engaging conversations through phone and email outreach with the objective of growing customer relationships through repeat sales and a continuous pipeline of opportunities
  • Act as a subject matter expert on Wayfair Professional’s comprehensive value and product and service capabilities
  • Meet or exceed all sales metrics, not limited to but including, revenue and productivity goals
  • Effectively collaborate with peers, partners, and suppliers to provide an exceptional customer experience
  • Exhibit a problem solving, solution driven mindset
  • Leverage Wayfair’s People Principles as a North Star in all that we do

What You’ll Need:

  • 1 to 3 years of outbound sales experience with consistent success in exceeding performance expectations
  • Experience managing and growing a book of business (preferably B2B)
  • Self-motivated and reliable
  • Skilled in B2B sales; strong business acumen and project needs analysis
  • Willingness to adapt and grow in a fast paced, high growth industry 
  • Ownership in your professional and sales development plans
  • Strong written and verbal communication
  • Experience with email, video conferencing, CRM, and spreadsheets (Preferred: Proficiency with Salesforce.com, Google Suite, Zoom/Google Meet; Experience working in a virtual environment)
  • If not on EST, ability to log on at your equivalent of 8AM EST

This position has a performance-based compensation structure that includes a base salary range of $32,400 - $38,000 per year (dependent on zip code for cost of living adjustments). You will have the opportunity to earn upwards of $75,000 per year (base + commission inclusive) which is dependent on performance metrics and sales goals.

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