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Sr. Extended Ops Associate- Work From Home ID-11950

Sr. Extended Ops Associate- Work From Home

 

 

Job Summary

Capital One's Direct Marketing Operations team is seeking process and analytics support for direct mail print/mail processes and platforms management.

 

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What You'll Do:

  • Collaborate with others on Automation Deliver Solutions Team on platform and access management

  • Project management supporting platform and enterprise project requests

  • Assist with System/Platform support: Internal/external System accesses in addition to issue triage and troubleshooting

  • Actively participate and/or facilitate updates to Contract Pricing Grids (Excel) for Direct Mail Suppliers

  • Partner in the Dual validation of DMO Supplier Pricing Grids and or Pricing Tool modifications (formulas, logic, etc)

 

Who You Are

  • You have grounded project management skills - able to track and communicate project requirements, effectively scheduling and managing tasks in a timely manner and providing regular communications to stakeholders

  • You are an analytical thinker who enjoys problem-solving and have critical thinking skills to interpret data and drive decisions

  • You communicate effectively - sharing your ideas and actively listening to the ideas of others

  • You are a team player - natural curiosity to learn new things and pitch in to support your team

  • You are flexible and adaptable in an environment of change

 

Basic Qualifications:

  • High School Diploma, GED or equivalent certification

  • At least 3 years experience in Microsoft Office, Google G-Suite Applications, and Excel/Sheets

  • At least one year of experience in Business Process Management or Project Management or Business Analyst Role


Preferred Qualifications:

  • Bachelor's Degree

  • Lean or Six Sigma certification

  • Data Visualization tools - Tableau, Quicksight or comparable applications

 

Work from Home Technology Requirements

  • Secure home office environment that is free from background noise and distractions

  • Reliable private internet connection that is not supplied via cellular data or hotspot is required

    • A private network that is password protected where you have ownership or line of site sight to every device on the network

    • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

    • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

    • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

    • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page

  • Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

 

Capital One reserves the right to request proof of internet provider, speed and service

package from the associate. Requirements are subject to change, as new systems and

technology is delivered. Capital One reserves the right to modify internet service

requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

 

Work from Home Location Requirements

This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


 

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

 

Richmond, VA: $78,400 - $89,500 for Sr. Extended Ops Associate

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