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Medicare Member Ambassador ID-12320

About the position

As a Member Ambassador for our Medicare Advantage Health Plan, you will play a crucial role in representing Blue Cross NC at community events and supporting both potential and existing members. Your personal experience with our health plan will be invaluable in building trust and rapport with other Medicare-eligible peers. You will work closely with local insurance agents, aid at sales events, and advocate for members who need help navigating their benefits. This role is designed for individuals who are passionate about helping others and want to make a positive impact in their community. You will be part of a team that is dedicated to providing exceptional health care coverage and support to our community. The position is expected to last up to 12 months, beginning in Fall of 2024, and offers a flexible part-time schedule that allows you to balance your personal commitments while making a meaningful contribution to the lives of others.

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Responsibilities
• Support Insurance Agents at Community Events: Assist our agents during various community outreach events, helping to set up, engage with attendees, ensuring a welcoming and informative environment for all attendees.
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• Share Personal Experiences: Use your personal journey and satisfaction with our health plan to authentically connect with potential members and encourage them to consider our plan/plans.
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• Member Support: Help existing members connect with member services for any questions or issues they might encounter, ensuring they receive the support they need.
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• Advocate for Members: Act as a liaison and advocate for members experiencing issues with their health plan, ensuring their concerns are addressed promptly and effectively.

Requirements
• Must be a current member of our Medicare Advantage plan.
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• Excellent communication and interpersonal skills.
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• Ability to work flexible hours, including some evenings and weekends.
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• Reliable transportation to attend various community events and sales meetings.
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• Comfortable with email communication and online module training.

Nice-to-haves
• Are friendly, approachable, and possess an empathetic demeanor.
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• Are passionate about helping others and advocating for their needs.
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• Previous customer service experience in related field (ie. Hospitality, Banking, Healthcare).
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• Experience working within Tribal communities is a plus, but not required.

Benefits
• Paid hourly wage
,
• Flexible part-time schedule
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• Opportunity to make a meaningful impact in your community
,
• Training and support from our experienced team
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• Networking opportunities with professionals in the healthcare space and other health plan members like you

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