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Office Dispatch / Customer Service / Sales ID-12322

Job Overview

Mr. Pool Leak Repair is looking for a motivated and customer-focused Office Coordinator with experience in dispatch, customer service, and sales to join our team! In this role, you'll be the first point of contact for customers, handling service calls, scheduling appointments, and assisting with sales inquiries. If you have experience in a similar role and are eager to learn our specialized approach, we want to hear from you!

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Who We Are

At Mr. Pool Leak Repair, we specialize in professional leak detection and repair services for residential and commercial properties. Our team is dedicated to providing top-quality service, innovative solutions, and long-term career growth for our employees. We believe in fostering a supportive and growth-driven work environment where every team member is valued.



Key Responsibilities
  • Answer inbound customer calls and provide excellent customer service.
  • Schedule and dispatch service technicians for pool leak detection and repair jobs.
  • Follow up with customers regarding service appointments and job completion.
  • Assist customers with sales inquiries, pricing, and service recommendations.
  • Maintain detailed and organized records of appointments, customer interactions, and work orders.
  • Work closely with field technicians to ensure efficient scheduling and job completion.
  • Process customer payments and handle billing inquiries.
  • Support the team with administrative tasks as needed.

Qualifications
  • Experience in customer service, dispatching, or sales (preferred in service industries like pool repair, plumbing, HVAC, automotive repair, or home services).
  • Strong communication and organizational skills.
  • Ability to multi-task in a fast-paced environment.
  • Comfortable using scheduling software, CRM systems, and Microsoft Office Suite.
  • High attention to detail and problem-solving skills.
  • Positive and customer-friendly attitude.
  • Ability to work well in a team-oriented environment.

Benefits
  • Profit Sharing Program Potential
  • Weekly Pay Cycle
  • Overtime Potential
  • Referral Bonus Program
  • Paid Parental Leave (Flexible Maternity & Paternity Leave)
    • Flexible Schedule
  • Paid Training Program / Apprenticeship & Mentor Training
  • Company Events
  • Uniform Provision

Work Schedule
  • Full-time position
  • Monday - Friday
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This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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