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Product Experience Coordinator ID-11852

Introduction

While being one of the companies leading the way in the development and implementation of asset management software worldwide, Deighton also provides career diversity in combination with challenging growth opportunities. Our core values include people first, collaborative, and respectful corporate culture, customer commitment, partnering for excellence, flexible, and versatile product offerings, leadership focus, and a commitment to being eco-friendly. Whether you are a student, a recent graduate, an experienced professional, or someone looking to expand your career in a dynamic industry there is a place for you here at Deighton! With steady growth Deighton has established a global presence and is expanding our reach continuously. Join our team today and help make an impact on a positive legacy for generations to come!

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Company

Deighton Associates Ltd. (Deighton) has established itself as one of the world leaders in providing asset management systems and asset management expertise at the strategic, tactical, and operational levels for agencies around the world. Recognized as the premier software product for infrastructure asset management, dTIMS® is used to manage large infrastructure networks in Africa, Asia, Australia, Canada, Europe, New Zealand, and the United States. These infrastructure networks include hundreds of thousands of miles of pavements, thousands of bridges, and millions of wastewater, storm water, and fresh water distribution pipe assets.

Position Overview

The PX Coordinator role is an entry level role, reporting to the PX Manager. This role provides collaborative contributions to training and support initiatives. The PX Coordinator is a highly motivated and technical individual capable of learning dTIMS quickly to minimize Time to Value (TtV). The ability to troubleshoot support issues is a major metric for this role. This ability comes from a more advanced knowledge of dTIMS products through onboarding and career path training, the candidate will progress to the PX Analyst Role where training delivery and L2 technical support will be required.

Job Expectations

  • Become proficient in the dTIMS product suite.
  • Provide training support for trainers through slide presentations, videos and more.
  • Provide internal training sessions (knowledge shares) with PX team.
  • Provide Level I support for dTIMS products.
  • Understand Business, Functional, and System Design Documentation to meet Training & Support requirements.
  • Attend necessary cross functional team meetings.
  • Provide Software Release Documentation support.
  • Support facilitation of User Acceptance Testing material.
  • Be a lifelong learner and develop your skills continuously

What does Deighton Provide?

  • Competitive compensation, vacation and personal time, group benefits
  • A supportive team that encourages and supports professional growth.
  • Working on meaningful and impactful work.
  • Global travel opportunities
  • Hybrid Work approach
  • Flex Work Hours
  • Recognition and Rewards Programs

Deighton Associates Ltd. is proud to be an Equal Employment Opportunity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

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