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[Hiring] Senior CRM Developer @Digital Alchemy Limited ID-12062

Role Description

A Senior CRM (Customer Relationship Management) Developer plays a crucial role in developing and maintaining CRM software systems, which are essential for managing a company's interactions with current and potential customers.

Job Overview: The Senior CRM Developer is responsible for designing, implementing, and maintaining CRM solutions that effectively support business strategies and objectives. This role involves a combination of technical expertise, strategic thinking, and leadership skills.

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Responsibilities:

  • Design and develop high-quality CRM applications and solutions.
  • Customize existing CRM platforms (like Salesforce) to meet specific business requirements.
  • Integrate CRM systems with other enterprise systems (e.g., ERP, Marketing Automation) to ensure seamless data flow and functionality.
  • Manage and ensure the integrity of CRM data.
  • Develop strategies for data acquisition, migration, and maintenance.
  • Provide technical support to CRM users and conduct training sessions to help staff effectively utilize the CRM system.
  • Analyze business processes and user needs to design CRM solutions that improve customer engagement and business efficiency.
  • Manage CRM projects, including planning, resource allocation, and timeline management.
  • Mentor junior developers and collaborate with cross-functional teams to ensure best practices in CRM development and implementation.
  • Monitor CRM system performance, identify issues, and implement optimizations to improve efficiency and user experience.
  • Keep abreast of the latest CRM technologies and trends to propose and implement innovative solutions.

Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or related field
  • 5+ years of experience in CRM development, with a proven track record of successful CRM implementation
  • Strong knowledge of CRM platforms (e.g., Salesforce) and programming languages (e.g., Java, .NET, JavaScript)
  • Experience with database management, SQL, and data integration tools
  • Experience in Salesforce Development including APEX, Visualforce, APEX Triggers and Lightning would be a plus
  • Having an experience in APEX Data loader and Force.com would be a plus
  • Extensive experience in designing and implementing complex business processes using declarative tools and code to automate repetitive tasks and ensure data consistency.
  • Building integrations with external systems using RESTful and SOAP APIs to enable data exchange between Salesforce and other platforms
  • Excellent analytical and problem-solving skills
  • Strong communication and leadership abilities

Requirements

  • Certifications in CRM platforms (like Salesforce Certified Developer)
  • Experience in cloud computing and mobile application development
  • Project management experience and skills
  • Experience with middleware solutions (such as MuleSoft or Informatica or Workato) to facilitate seamless data flow between Salesforce and other applications
  • Conducting thorough code reviews to ensure adherence to best practices, coding standards
  • Strong problem-solving skills to address issues related to configurations, custom code, and integrations
  • Debugging skills to identify and resolve technical issues effectively
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