Client Service Consultant ID-12037
Sr MGR II, Client Service Consultant
Let's be unstoppable together!
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.
Learn more at www.circana.com.
What will you be doing?
The Client Service Consultant is a multi-faceted role responsible for service excellence and maintaining a deep understanding of customer needs and requirements. This is a people-centric client leadership role focused on developing trust, providing operational support, and maximizing the use of the contracted database deliverables in their account. This leader will be accountable for executional excellence of their account(s) and driving positive engagement with their clients.
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Job Responsibilities
- Service Leadership & Communication
- Demonstrate technical leadership by managing end to end process of content delivery for the client databases.
- Effectively synthesizes content written and verbally.
- Proactively manages communication and expectations with team members, clients and cross functional teams.
- Provide on-going support and expertise for CIRCANA solutions, data questions, story building, and troubleshooting.
- Provide coaching and feedback to team members to aid in development.
- Work closely with functional teams (e.g. Product Management, Support, Sales) to ensure customer needs are being prioritized and addressed appropriately.
- Leadership & Collaboration
- Collaborates with virtual and diverse teams (i.e. offshore and onshore)
- Exhibits humility and curiosity with team members to drive engagement.
- Provides escalation support for internal client teams and delivers executive communications.
- Executional Excellence
- Drives transformation for clients, focusing on change management aspect to ensure smooth transitions.
- Accountable for ensuring all change events and client deliverables are on time and accurate.
- Establish and maintain scorecard metrics (key performance and key behavioral indicators); measures progress against quality initiatives.
- Strives to break down barriers internally to drive increased performance and efficiency.
Requirements
- BA/BS Degree or 3-5 or more years of relevant experience
- Strong leadership skills; must be able to effectively lead internal teams (both local and remote), be approachable, and inspire trust
- Outstanding verbal and written communication skills and professional etiquette
- Ability to work in a fast-paced environment, be flexible and welcoming to change
- Prompt decision-maker and creative thinker, with excellent problem-solving skills, with a positive attitude
- Demonstrate strong work ethic with calmness and composure in times of uncertainty
- Keen operational skills; ability to recognize the opportunity for process improvement/standardization
- Demonstrated expertise managing and enforcing processes, improvement initiatives, and compliance
- Proven technical abilities; experience using Excel, data management tools
- Demonstrated expertise in translating data and analysis into relevant implications
- Experience working in a consultative manner with clients
- Skilled at developing relationships with clients and cross-functional teams to become a trusted and value-added business partner
- Successful experience delivering data and technical training for enablement of clients
Circana Behaviors
As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:
- Stay Curious: Being hungry to learn and grow, always asking the big questions.
- Seek Clarity: Embracing complexity to create clarity and inspire action.
- Own the Outcome: Being accountable for decisions and taking ownership of our choices.
- Center on the Client: Relentlessly adding value for our customers.
- Be a Challenger: Never complacent, always striving for continuous improvement.
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
- Commit to each other: Contributing to making Circana a great place to work for everyone.
Location
This position can be located in the following area(s): Remote
Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission.
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $88K - $105K.
This job is also eligible for bonus/incentive/commissions/equity pay.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
You can apply for this role through methods such as (e.g., Careers website link and/or Intranet site for internal candidates).
The anticipated application deadline for this position is XX.
