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Delta Airlines Employment – Customer Experience Specialist ID-13044

Job Description:

As a Customer Experience Specialist, you will join a service and sales focused team in high energy call center environment, focused on listening to, caring for and connecting with customers. In this role, you will answer calls in an efficient, courteous and accurate manner, while assessing customer needs and offering solutions and additional products. Ideal candidates should demonstrate the desire to make our customer’s travel not only superior but memorable.

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This position is full-time with comprehensive health and wellness benefits, generous profit sharing program, 401k with an automatic 3% company contribution plus 6% matching contributions and Delta’s industry-leading travel privileges (free flights!).


Job Responsibilities:

  • Making quality decisions
  • Quickly identifying and owning customer issues
  • Actively search for solutions to problems
  • Effectively listening
  • Interacting with a globally diverse group of customers and colleagues

Job Requirements:

  • Computer skills and comfort with navigating web-based and airline-specific software applications, email, instant messaging, and internet searches.
  • Reliable and committed by maintaining excellent attendance, performance, self-motivation and goal attainment.
  • High School diploma, GED or High School Equivalency.
  • Authorized to work in the United States.
  • Embraces diverse people, thinking and styles.
  • Be at least 18 years of age.
  • Demonstrate clear, pleasant, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation.
  • Consistently makes safety and security, of self and others, the priority.
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