Customer Service Representative (Remote) ID-13072

Why join Stryker?

Looking for a place that values your unique talents? Discover Stryker's award-winning culture.

We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

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Job description

Schedule: Monday-Friday, 11:00am-7:30pm Eastern Time (8:00am-4:30pm Pacific Time)

Overtime required as needed

  

What You Will Do –

As a Customer Service Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.

  • Provide phone and email support for inquiries from sales and healthcare professionals
  • Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
  • Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders
  • Understand, interpret, and explain detailed information of processes and procedures
  • Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
  • Demonstrate flexibility in responding to new and rapidly changing situations and environment
  • Demonstrate an understanding of how decisions impact customers, markets and sales representatives
  • Provide support beyond standard hours as needed if call volume and/or workload require additional time

 

What You Need –

Required

  • At least 2 years of direct Customer Service or Account Management experience
  • High School diploma or GED equivalent
  • Experience with Salesforce and/or Systems Applications & Products (SAP)
  • Ability to work flexible hours as needed to support the business needs

Preferred

  • Associates or Bachelors Degree
  • 3 or more years of Customer Service and Order Entry
  • Experience with Enterprise Resource Planning (ERP), Electronic Data Interchange (EDI) or Global Healthcare Exchange (GHX) are a plus
  • Experience with PowerBI and/or Genesys are a plus

 

 

$20.08 – $32.87 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

 

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
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