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Customer Service Representative II ID-11319

Position Overview

The role of the Customer Service Representative II provides a superior level of customer service to all of our external as well as internal customers. This is a position for an upbeat person who is highly motivated, service driven and goal oriented, who will strive to meet and exceed customer’s expectations each and every time. She/He will be enthusiastic, patient and have excellent problem solving and follow through skills while working in a fast-paced environment. Must strive to improve customer relations with each and every interaction with our end user.

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What You'll Do

  • Handle customer phone calls regarding their services in the upmost professional manner

  • Support customers through online chat

  • Respond to customer inquiries through support emails

  • Provides moderately complex technical support to clients

  • Provides a variety of complicated tasks

  • Provide Webinar support for Live Continued Education courses

  • Responsible for renewing existing customers services as well as new services

  • Take part in detailed special projects as assigned by management

  • Provides moderately complex troubleshooting

  • Able to resolve issues with highly escalated customers in a professional manner

  • Resolving the customers concerns during the first interaction.

What You'll Need to Succeed

  • Posses a strong understanding of the organizations products and services

  • Provides a superior level of customer service to all of our external as well as internal customers

  • Must have 3-5 years customer service experience

  • Should have 3-5 years of moderately complex technical support experience

  • Call center experience preferred

  • Familiarity with customer care concepts within the healthcare industry is desired

  • Superb phone etiquette and customer service skills

  • Very strong oral and written communication skills

  • Ability to troubleshoot and resolve customer issues

  • Ability to work under minimal supervision

  • Detail oriented

  • Must be a fast learner capable of learning and understanding TRC products and services

  • Possess strong multi-tasking skills

  • Ability to adhere to scheduling requirements.

  • Ability to be flexible with responsibilities and work schedules

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This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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