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Ticket/Gate Agent LOD Mandarin - Los Angeles - Delta Air Lines ID-11821

Job Summary

A Language of Destination (LOD) Customer Service Agent at Delta plays a key part in demonstrating our commitment to customer satisfaction. The agent must be fluent in English and Mandarin, with a strong focus on providing excellent customer service.

The LOD Agent will be responsible for greeting customers, assisting with ticketing and baggage check-in, and managing the boarding process. They must also be able to stand for long periods of time and lift bags weighing up to 50 pounds.

To succeed in this role, candidates must have a high school diploma or equivalent, be proficient in English, and possess basic computer skills. A Customer Service Assessment and physical ability test are also required.

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Responsibilities

  • Greet customers and assist with ticketing and baggage check-in
  • Use computers to sell, print, and reissue tickets
  • Manage the check-in process, ensuring customers have proper travel documentation
  • Tag baggage and perform lifting tasks
  • Operate jet ways and place them in position prior to aircraft arrival
  • Practice safety-conscious behaviors in all operational processes and procedures

Benefits and Perks

  • Competitive salary and profit-sharing program
  • 401(k) with company contributions up to 9%
  • Vacation and personal time off
  • Paid holidays and parental leave
  • Comprehensive health benefits and wellbeing programs
  • Flight privileges and career development opportunities

Requirements

  • Fluency in English and Mandarin
  • High school diploma or equivalent
  • Proficient in English and basic computer skills
  • Pass a Customer Service Assessment and physical ability test
  • Frequent lifting of bags weighing up to 50 pounds

Preferred Qualifications

  • Previous ticketing experience
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