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Remote Work_Live Chat and Email Support Agent (Mandarin speaker)_igaming industry_24/7 shift ID-11804

Role : Live Chat and Email Support

Type : Permanent

Fully Remotely / WFH

Salary : RM3,000 - RM4,000 Basic

Working days / Hours : Monday – Sunday (5 Days Work 2 Days Off)

_ 8.00am – 6.00pm _

1.00pm – 11.00pm

10.00pm – 8.00am

Job description :

· Response & follow up to customer inquiries through live chat and email.

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· Provide products information to customer.

· Gather customer feedback & provide suggestions on improving customer service process & experience to superior.

· Maintain positive, responsible, empathetic and professional attitude to manage customer satisfaction.

· To follow the standard telephone scripts provided during dunning

Requirements :

· SPM level & above, trilingual in English and Chinese (verbal, written & read).

· Minimum 1 years working experiences in any customer service role.

· Basic computer skill: Gsuite. Microsoft.

· Own PC/Laptop with spec 8GB RAM above & I5 Core or AMD Ryzen 5 above with 80mbps internet speed for work.

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • 13th month salary
  • Performance bonus
  • Yearly bonus

Application Question(s):

  • Are you able to read and write in Mandarin?
  • Are you willing to work on 24/7 shift?
  • When is your availability date to join?

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • Mandarin (Preferred)
  • English (Preferred)

Work Location: In person

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