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Online Casino – Team Manager – in Philadelphia OVERNIGHT (11PM-7AM) in Philadelphia, PA ID-11720

Job description: Company Description

World’s No.1 online casino is hiring talent! At Evolution, our talent is live, the players are virtual.

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Evolution is a developer and supplier of virtual casino games, since 2006. We evolve the gaming industry by designing and hosting the most streamed, interactive casino tables and slots in the world. Every day, thousands play with real money, from their mobile devices, on one of our 50+ games.

Celebrating 18 years of presenting games in 15 languages, Evolution is momentously thriving beyond our 10 studios, 18,000 employees, and 30 countries and cities. Our North American talent broadcasts 24/7 from our studios in Atlantic City, New Jersey, Southfield, Michigan, Philadelphia, Pennsylvania, and Vancouver, Canada.

At Evolution, everyone is a winner! Embracing diversity by hiring personalities across any ethnicity, gender expression, and religion, Evolution is a global enterprise hiring individuals that will elevate our brand.

Job Description

The Team Manager will be charged with the responsibility to ensuring operational excellence at all times.

The main responsibility of the Team Manager is to consistently work to increase the effectiveness and efficiency of Floor Operations team performance as well as maintain quality service by enforcing performance standards, resolving quality/service problems, identifying trends and recommending system improvements

Building a strong Operational team while ensuring the smooth running of the business is the main performance objective of this role.

Many of these tasks are performed ad hoc and are often unpredictable. It is vital that a person in this position uses good judgement to make the right decision for the operation while always showing the highest level of character.

Responsibilities

  • Analyze employee data and performance
  • Manage employee expectation and eventual requests
  • Work with internal systems (JIRA, TTS, WIKI, Evo Desk, NEVOS, etc.)
  • Partner with Human Resources to ensure appropriate team member accountability and appropriate disciplinary responses
  • Routine floor walks within the studio
  • Establish and maintain culture of performance excellence within the studio;
  • Identify necessary adjustments and/or improvements to meet globally set KPIs and OKRs
  • Maintaining staff by recruiting, selecting, orienting, training, developing and supervising subordinates;
  • Planning, monitoring, appraising, and reviewing job contributions of subordinates;
  • Accomplishing staff results by communicating job expectations and feedback;
  • Ensuring continuous and properly organized communication flow within team, subordinates and with other departments;
  • Increasing the effectiveness and efficiency of subordinate’s performance through improvements of Operations functions within own department or initiating cross-departmental improvements;
  • Maintaining quality service by enforcing quality and service standards, analyzing and resolving quality and service problems, identifying trends and recommending system improvements;
  • Developing and maintaining internal documentation (manuals, procedures, regulations etc.) for subordinates in compliance with general Company policies and supporting business needs;
  • Supporting efficient workload distribution for subordinates in compliance with labor law and business needs;
  • Forecasting and tracking of the Operation’s related costs to achieve accuracy of the spending and compliance with the budget;
  • Presents regular reports to clients and/or management and peers on progress and forecast of team’s KPIs, escalating issues and evaluating needed support;
  • Performing other duties, as asked by the direct manager, which are related to this position and which meet the qualifications;
  • Replace colleagues during their vacations, sick leaves and other absences;

Qualifications

Qualification Requirements and Competences

· High school diploma or GED; bachelor’s degree preferred

· 3+ years of experience managing supervisors or first-time managers; managerial courage to lead and hold others accountable

· 2+ years of experience and ability to optimize studio operations applying Lean and Six Sigma methodologies

· Experience managing 100+ employees with significant volume of entry level employees

· Proven track of records of significant quality improvements and optimizations in related industry

· Good knowledge and ability to address complicated client complaints and requests

· Financial basic knowledge and budgeting experience

· Technically proficient in computer programs, especially Microsoft Office

· Experience in developing standards and procedures; prompt and organized

· Strong leadership and interpersonal skills; ;

· Proactive and Results driven attitude; Ability to work flexible hours

· Collaborative work style

· Travel may be required

Working Conditions

This position requires one to have the ability to perform functions related to a dealer. Must be able to sit or stand for long durations of time. Must be able to work with a laptop, computer, or other devices or application modules to perform administrative duties. Must be able work any shift and be flexible to work any schedule on short notice.

Additional Information

Benefits

This position is an excellent opportunity to join the fast-growing Evolution team. We also offer:

  • Competitive Salary
  • Paid Time Off
  • Paid Holidays
  • Medical, Dental & Vision Insurance Plans
  • Company Paid Life and AD&D Insurance
  • Commuter Flexible Spending Account (FSA)
  • Nationwide Employee Discount Program
  • Full Training & Growth Opportunities
  • Professional and personal development – for the right person there is opportunity for the role to grow in responsibility

All your information will be kept confidential according to EEO guidelines

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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